A seasoned credit control specialist, Hansford plans to straighten the City’s debtor’s book and remedy all outstanding credit.
Her journey in the profession started at the South African Revenue Service (SARS) as senior credit controller. She moved up to become a supervisor at Johnnic Communications and Avusa, now called the Tiso Blackstar Group.
Hansford left the media firm to take up a senior position as a credit control manager at the South African Institute of Chartered Accountants (SAICA), a pre-eminent accountancy body in South Africa. She later re-joined the public sector to take up the role of credit control manager at Joburg Water, where she worked until her appointment as Acting Director for Credit Management within Group Finance.
In her short stint in the role, Hansford collected R3.8-billion worth of revenue from the City’s debtor’s book. “Being in this industry requires someone who is very strong-willed, strong-minded and can interact well with people. I am a go getter and have great interpersonal skills. I love working with people,” she says.
Born and bred in the remote rural area of KwaBoqo in the Eastern Cape, Hansford boasts 22 years of work experience in Credit Control, having started working as a part-time assistant in a furniture store as a young graduate. She’s never looked back since.
In her role as Director of Credit Management, Hansford is responsible for collecting all monies due to the municipality and to oversee and monitor the implementation and enforcement of the City’s Credit Control and Debt Collection Policy, consistent with the Rates and Tariff Policies.
She’s also responsible for the efficiency of credit control and revenue and debt collection services. She says her passion for credit management stems from her love for people. “I am a nurturer and an analytical thinker by nature, this thing of analysing accounts fascinates me,” she says.
Being in charge of one of Group Finance’s major revenue collection sectors, Hansford believes her appointment is a conscious move by the municipality to create a platform for women empowerment. “I know back in the days women would always be depreciated. I think the City is in the right path to promote women.”
She urges women in the City not to look down on themselves because of their socio-economic backgrounds. “Women need to stand up and be visible. Forget about your impoverished background, it doesn’t determine who you want to become.”
Her advice to her colleagues is for them to be independent minded, highly principled, focused and to believe in themselves. “Confidence is the key in whatever you do. No one was born to be a Director, this is just a title but always set your goals high,” she says.
Hansford’s vision is to see the City’s staff morale pick-up and for people to change their attitudes to become accountable for their actions, motivated and inspired to do the best of their ability in the work they do.