Finance MMC, Jolidee Matongo has urged Joburg residents to limit walk-in enquiries at revenue centres across the City as a safety measure to avoid having large crowds at municipal offices.
Matongo encourages municipal account holders to opt for the use of electronic services, which enable customers to receive statements via digital platforms.
The MMC’s plea comes in light of the gradual reopening of Customer Service Centres across the metro, which had been shut down during the initial phases of the countrywide lockdown.
He says avoiding large crowds will assist the City to observe public health protocols aimed at preventing the spread of the Covid-19 pandemic.
“As we reopen and resume full functionality of our customer service centres, I would like to encourage you to limit walk enquiries,” says Matongo.
He says residents should use eServices because they’re convenient.
“This service is aimed at assisting all residents to view and manage their municipal accounts from their fingertips,” he says.
Click on this link https://eservices.joburg.org.za/e-statements and follow the prompts to register for electronic municipal services.
Matongo says all Category A customer service centres are open for business and will operate Mondays to Saturdays, offering a full basket of municipal services like meter readings, account adjustments and the resolution of queries, among others.
Revenue centres will operate between 7:30am to 3:30pm on weekdays and from 7:30am to 12:30pm on Saturdays. All walk-ins are permitted, however, a limit on the number of people who can be inside a customer service centre at any one time will be enforced to observe social distancing.
Municipal account payments can still be made through either electronic fund transfers, automated teller machines or telephone banking as well as through third parties such as Easy Pay in various retail stores: Pick n Pay, Shoprite, Woolworths and the Post Office.